Shipping

SHIPPING

All orders are shipped from Canada.
It will take me 3-5 working days to assemble and pack your orders. I will try my best to ship out your order as soon as possible. Shipping costs will be calculated at checkout and will depend on your order and its destination.

The estimated standard shipping times for orders to the USA is 6-10 business days, for Canadian orders it is 6-12 business days.

SHIPPING CARRIERS
We use Chit Chats shipping to ship out your orders. Chit Chats works closely with various partner carriers to deliver your shipments. Shipments are received at Chit Chats then handed off to partner carriers who do the final delivery to you. The carriers they work with are:

Canada Post for Chit Chats Canada Tracked Shipments
USPS and UPS MI* for U.S. shipments
USPS, APC and Asendia for international Shipments

Most carriers like USPS will provide tracking for the majority of their services. If the postage used to send your shipment is eligible for carrier tracking, you can track your shipment using the carrier tracking number directly on the carrier's website. For example, Canada Tracked shipments can also be tracked by searching the carrier tracking number on the Canada Post tracking page.

SHIPMENT DELIVERY TIMES
Estimated delivery time is how many business days are expected for the shipment to be delivered. This is not guaranteed and is estimated in business days. Depending on the destination customs delays or other unexpected delays can impact delivery. The standard shipping times for orders to the USA is 6-10 business days, for Canadian orders is 6-12 business days. Estimated delivery times will be given to you along with the tracking numbers (for tracked orders) when your order is shipped. With safety measures still in place for COVID-19, shipment processing times will feel an impact. We appreciate your patience as we do our best to process your shipments as quickly and safely as possible.

CUSTOMS DUTIES/FEES
Depending on the regulations in your country, customs/duties fees might need to be paid prior to the delivery of your parcel. All customs/duties fees are the responsibility of the recipient.

SHIPPING DESTINATIONS
We are currently only shipping within Canada and the USA. We are working on expanding our reach and add more destinations in the future. However, because we are a small business, it may take us longer to add destinations. We appreciate your understanding.

If you have any questions or would like to suggest your country as a destination for our products, please send us an email at: support@mondo-piccolo.com.